Error: CRC error: [FILE NAME] doesn't match the file in the setup.cab file. The medium you are using may be corrupted

Legacy KB ID: 1250

Question

Why do I receive the following error while installing QuickBooks?

CRC error: [FILE NAME] doesn't match the file in the setup.cab file. The medium you are using may be corrupted.

Answer

Below are some solution options. Please try to install QuickBooks after EACH solution attempt. This will prevent you from having to execute the entire list, when one of the first solutions may resolve the error. If you have questions about any of the processes, please contact QuickBooks technical support for assistance.

  1. Install QuickBooks in Safe Mode from the hard disk. 

Clear the Temp folder, located in the Windows or WINNT directory (the folder name depends on your operating system; you will have one or the other): Rename  the Temp directory to TempOld, and then create a new folder named Temp:



  1. Rename the InstallShield folder (located in the C:\Programs Files\Common Files\ directory) to InstallShieldOld.



 

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