QuickBooks shows Not Responding or displays an error when sending forms by email

Legacy KB ID: 4821

Question

Why does QuickBooks show Not Responding when emailing forms?

 

Answer

QuickBooks may display errors or stop responding when sending forms by email if:

·         The form template is damaged;

·         A conflict exists between QuickBooks and the driver for a multi-function printer.

 

Detailed Instructions

64-bit users should first follow KB 4502: https://kb.reckon.com.au/issue_view.asp?ID=4502

 

Solution 1:  Repair the damaged form template.

1.    Lists > Templates button;

2.    Double click the template name of the document causing the error;

3.    In the Additional Customisation window, select Layout Designer button;

4.    Drag any text ox or field to a new location then drag it back to its original location;

5.    Click OK and OK to close the template windows;

6.    Send a transaction that uses this template by email.

If the problem persists, then continue to duplicate the template.

7.    Lists > Templates button;

8.    Highlight the template causing the problem > Templates button > Duplicate.  A new template is created with the name Copy of: original name;

9.    Open a transaction that uses the original template > from the templates dropdown list select the duplicate created > Save the change > email the document;

If the problem persists, then continue to create a new template.

10. Lists . Templates > Templates button > New button;

11. Select the appropriate template type > OK;

12. Customise the new template to match the original template > OK;

13. Open a transaction with the original template > from the templates dropdown list select the new template created > Save the change > email the document.

You should now be able to send the document.

 

Solution 2: Install an updated or different multifunction printer driver

1.    Refer to your printer documentation to install a different, updated or generic printer driver for your multifunction printer;

2.    Start QuickBooks > File > Printer Setup;

3.    Click the Form Name dropdown arrow and elect the form  to email;

4.    Click Printer Name dropdown arrow and select the printer you just installed;

5.    Send a transaction by email.

 

Solution 3:  Reinstall the QuickBooks PDF converter.

See KB 4546 https://kb.reckon.com.au/issue_view.asp?ID=4546 for full instructions.

 

Solution 4:  Set the QuickBooks PDF converter to a separate port

See KB 4502: https://kb.reckon.com.au/issue_view.asp?ID=4502 for full instructions.

 

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