Message: "Session cookies must be enabled."

Legacy KB ID: 1839

Question

Why do I receive the following message when attempting to process credit card transactions?
Session cookies must be enabled

Answer

If you are using Microsoft® Windows XP and Microsoft® Internet Explorer 6 on your computer, Internet Explorer (IE) may not be set up to accept session cookies. (For more information about session cookies, please search the Microsoft® Web site.)

To resolve this message:

  1. Start Internet Explorer.
  2. From the IE Tools menu, choose Internet Options.
  3. Click the Privacy tab, and then click the Advanced button.
  4. Select the Override automatic cookie handling checkbox.
  5. Select the Always allow session cookies checkbox, and then click OK.
  6. Close or exit all open windows and programs, and then restart your computer.

You should now be able to log in and process credit card transactions. If you continue to experience problems, please contact Microsoft support.

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