Terminal Services VPN session cannot print to a local printer

Legacy KB ID: 1719

Question

When logged in through Terminal Services using VPN, the local printer is not visable for QuickBooks, why?

Answer

This will occur if the printer name is longer than 8 characters. To resolve this rename your printer to 8 characters or less.

Changing the printer name;
1) Select Start menu > Settings > Printers and Faxes.
2) Right Click the printer that needs renaming and select 'Rename'.
3) Enter a name of less than 8 characters and press Enter.
The printer has now been renamed.

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