Cannot Add ESCT Payroll Item During Payrun

Legacy KB ID: 5735

Question

Whilst I'm preparing employee's pays, I cannot add the ESCT payroll item to an employee and get a message saying "You cannot select this special payroll item".

Answer

This will only occur if you remove the ESCT payroll item from the employee's pay, and then try to re-add it. If you have done this, the only way to resolve this is to close out of the payrun and start again so that the payroll item's data can be retrieved from the employee's profile.

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