Installation of POS 2014 loops around installing .NET Framework.

Legacy KB ID: 5136

Question

Why does the installation of POS 2014 stall around .NET Framework?  It seems to go into a never-ending loop.

Answer

Delete the Third Party folder in the installer. 

 

The Issue

POS 2014 must have a minimum of .NET Framework 4.0 installed on the PC.  Your PC may already have a later version – like 4.5 –installed.  The POS installer will check for 4.0 and when not detected, trigger the 4.0 installer.  When 4.0 starts to install it notes the presence of a later version and stops.  The POS Installer does not register the message generated by Windows that an acceptable version of .NET Framework is installed, and continues to try to install .NET Framework 4.0.  The process keeps looping. 

 

Workaround

To exit the loop:  Stop the POS Installer in Task Manager.

1.    Press Ctrl+Alt+Delete and select Start Task Manager;

2.    On the Applications tab, right-click InstallShield Point of Sale 2014 and select End Task;

3.    Close the Task Manager

 

Delete any directories and files created by the installation so far:

·         C:\Reckon\Retail Point of Sale Professional 2014 Administrator

·         C:\Reckon\Retail Point of Sale Professional 2014 Terminal

 

Copy the install disk to the C drive

1.    Create a Folder in C drive named POS Install 2014;

2.    Copy the entire contents of the POS CD to this folder;

3.    In C:\POS Install 2014\, delete the folder Third Party.

Now double click on the file setup.exe in C:\POS Install 2014\

 

If you installed from a downloaded link (e-store; Trial version)

1.    Delete the Administrator and Terminal install directories, as above;

2.    In the C:\Temp folder, delete the folder Third Party;

3.    In the C:\Temp folder, click on setup.exe.

If you have more than one setup.exe file, click on the one dated 10/4/2014 and is 219KB in size.

Now click on the POS 2014 download link to start the install. 

 

 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.

 

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