Windows NT/2000 startup problems after installing QuickBooks

Legacy KB ID: 1078

Question

How do I resolve problems with Windows NT or Windows 2000 after I installed QuickBooks and restarted my computer?

Answer

To resolve the aforementioned issues, try the following solution:

1. If you haven't already done so, log on to Windows NT or Windows 2000

2. With the desktop displayed, press Ctrl+Alt+Delete.

3. Click the Task List or Task Manager button.

4. Click the Processes tab to display a list of all programs that are currently running. If Explorer.exe is on the list, select it and then click the End Task button.

5. From the Task Manager File menu, choose New Task (Run...).

6. Type explorer in the Open field and then click OK to reopen the desktop. If the desktop fails to reappear:

a. Press Ctrl+Alt+Delete.
b. From the Task Manager File menu, choose New Task (Run...).
c. Type control appwiz.cpl in the Open field and then click OK.

7. Uninstall QuickBooks:

a. On the taskbar, click the Start button.
b. Choose Settings, and then choose Control Panel.
c. Double-click Add/Remove Programs.
d. From the list of programs, select the version of QuickBooks you want to uninstall.
e. Click Change/Remove and then confirm the file deletion.

8. (Windows NT only) Revert Microsoft® Internet Explorer 5.0 or 5.5 to a previous version:

a.Select Microsoft Internet Explorer.
b.Click Change/Remove and then confirm the file deletion.
c.In the window that appears, select the Restore the previous Windows configuration option and then click OK.

9. Restart your computer. If your computer starts successfully, insert the QuickBooks CD into your CD-ROM drive but do not install the program.

10. Copy the Ie5 (or Ie5.5) and Qbooks folders from the CD (usually Drive D) to your hard disk (usually Drive C). When finished, remove the CD from your CD-ROM drive.

11.Reinstall Internet Explorer from your hard disk by double-clicking iexplore.exe in the Ie5 (or Ie5.5) folder that you copied in the previous step.

12.Restart your computer, and then reinstall QuickBooks from your hard disk by double-clicking setup.exe from the Qbooks folder that you copied in Step 10.

13.Restart your computer, and then start QuickBooks. Ensure that QuickBooks is able to open a company or sample data file and that the program runs normally.

14.If you are unable to complete the above steps, or if problems persist, contact QuickBooks Technical Support for further assistance.

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