Cannot toggle to another edition of QuickBooks 2012/13

Legacy KB ID: 4484

Question

Why can’t I toggle from one edition to another in QuickBooks 2012/13 Accountant’s Edition?  I get the error:

To unlock a new edition of QuickBooks Financial software you must first close any application that share QuickBooks data

Answer

The reference to any application that share QuickBooks data is a reference to the PayPal Invoice Manager (PayPal Payment Request Wizard for QuickBooks AU Edition). 

You will need to uninstall PayPal Invoice Manager.

 

Workaround

1.    Close Quickbooks

2.    In Control Panel > Programs and Features (XP: Add/Remove Programs)

3.    Highlight PayPal Payment Request Wizard for QuickBooks AU Edition, right click and select uninstall

4.    Open QuickBooks and toggle to your desired edition.

 

If you wish to use PayPal Invoicing, you will only be able to do so from the Accountant’s Edition. 

To re-install PayPal Invoicing:

1.    Close QuickBooks;

2.    Insert the QuickBooks 2012/13 installation disk, close the splash screen that opens and open the CD/DVD directory by Start > Computer > highlight the CD/DVD drive, right-click and select Open;

3.    Click on the folder: Third Party;

4.    Double click on PayPal Payment Request Wizard for QuickBooks AU Edition and follow the instructions in the Installation Wizard. 

 

How did we do?

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)