Internal error – The web site is experiencing technical difficulties when launching QuickBooks Hoste

Legacy KB ID: 4710

Question

Why can’t I access QuickBooks Hosted from my new Windows 8 computer?  Firstly, it asks me to install the Citrix receiver after I have installed it, and when I skip to logon I get this internal error

Answer

While currently Reckon is unable to certify that current versions of QuickBooks desktop products use the new Windows 8 operating system, as we become aware of common issues experienced by users on QuickBooks 2012/13, we will provide some guidance through the Reckon Knowledge Browser. Please note our next release of QuickBooks desktop products, planned for April/May 2013 will be certified for Windows 8. 

QuickBooks Hosted can be accessed from a Windows 8 computer with the following adjustment.

 

You will experience this issue if you launch your Internet Explorer (IE10) from the Windows 8 “Metro” Start screen.  That Internet Explorer is a simplified version of the full browser, specifically designed for the “Metro” style design.  It does not support any plug-ins.

You must use the full version IE10 to access QuickBooks Hosted successfully.

 

Workarounds

From the Internal Error screen do the following:

1.    Click on the spanner icon in the lower right of screen and select View on the Desktop. 

a.    You will now switch to your desktop and the full version IE10.

2.    Close IE and relaunch it.  ;

3.    Go to the Hosted login page, select Premium Account, enter your credentials and you will see the QuickBooks icon.  Click it to launch QuickBooks Hosted. 

 

Proper access procedures for Windows 8

1.    From the “Metro” style start screen, switch to your Desktop;

2.    Click on the IE10 icon in the Task Bar to launch it; or,

3.    Click on your QuickBooks Hosted shortcut.

 

For other Reckon Knowledge Base articles regarding the Windows 8 operating system search “Windows8” at this page https://kb.reckon.com.au/search.asp. If you are planning to upgrade to Windows 8 it is advised that you consult your IT professional. 

 

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