Reckon Accounts Hosted with IE 10, 11 and/or windows 8.1 - NZ

Legacy KB ID: 5064

Question

Why do I get the message that Reckon Accounts Hosted is only supported on Internet Explorer when I am using Internet Explorer?

 

Answer

Add https://www.reckononline.co.nz to Compatibility View Settings and to Trusted Sites.

 

The Issue

This message will be seen by Internet Explorer version 10 and 11 users as the Hosted website is not optimised for the new features of these versions of Internet Explorer.

(You may have recently received the latest Internet Explorer v11 by an Automatic Update.)

Microsoft has the Compatibility View Settings feature to accommodate websites not yet optimised for the newer features.  In due course Reckon websites will be optimised but in the meantime please follow these steps.

 

Detailed Instructions

1.    Internet Explorer > Tools > Compatibility View Settings;

If you do not have a Tools option, press ALT and select Tools > Compatibility;

2.    In Add this website, enter reckononline.co.nz and click Add;

3.    You can also add these addresses as well: 

a.    quicken.co.nz

b.    reckon.com.au

c.    quicken.com.au

4.    Click Close.

5.    Tools > Internet Options > Security > Trusted Sites > Sites

6.    Add the site:  https://www.reckononline.co.nz

7.    Click Close and OK

You should now be able to view Reckon webpages in full. 

 

If you still have an issue accessing Reckon Accounts Hosted, then try another browser.  You will need to install an IE Tab Add-On:

1.    Firefox.  See Guide at:

https://online.reckon.com.au/Portals/0/Docs/reckon-accounts/Using-Firefox.pdf

OR

2.    Chrome.  See Guide at:

https://online.reckon.com.au/Portals/0/Docs/reckon-accounts/Using-Chrome.pdf

 

If you are using an older Citrix Receiver or Online Plug-in, you should update to the latest version:

1.    Uninstall Citrix Receiver or Online-Plug-in through Control Panel;

2.    Download and install the latest Citrix Receiver from https://www.citrix.com/downloads/citrix-receiver/receiver-easy-install.html;

3.    See https://online.reckon.com.au/Portals/0/Docs/reckon-accounts/Citrix-on-Windows-PC.pdf for a guide on installing the Citrix Receiver.

 

How did we do?

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)