Cannot access Help Menu or receive an Internet Explorer Script Error in QuickBooks

Legacy KB ID: 199

Question

Why can't I access the Help menu within QuickBooks after installing the latest Windows Update?  I get a Debug Error:  the page cannot be displayed.

Answer

This error will be encountered when you start using a later Internet Explorer version than the one QuickBooks was configured to use. 

 This error will not be encountered on QuickBooks 2010/11 using Internet Explorer 8.

 

Solution

Upgrade to QuickBooks 2010/11 and Internet Explorer 8

 

QuickBooks 2009/10 users on Internet Explorer 8

There is no solution for Internet Explorer 8 users.  Revert to Internet Explorer 7.

 

QuickBooks 2009/10 users on Internet Explorer 7

Download and install the following patch:

https://library.reckon.com.au/library/exe/awMinimalPatchEnglish.msi 

QuickBooks must be closed before applying the patch.

 

 

If you are still experiencing script errors with QuickBooks 2009/10 and Internet Explorer 7:

We have encountered an issue with the following components in regards to the Microsoft Automatic Updates:

                                          i.    Security Update for Microsoft Windows [KB942615];

                                         ii.    Security Update for Windows Internet Explorer 7 [KB944533];

A temporary suggestion to gain access to the QuickBooks Help Menu is to uninstall the security component [KB942615] from the Microsoft Windows update.

 

To uninstall Security Update for Microsoft Windows [KB942615]:

Windows XP Users:

  • From the Windows Start Menu, select Control Panel
  • Click Security Center
  • Click Automatic Updates
  • Select Download updates for me, but let me choose when to install them
  • Click Apply and OK

Windows Vista Users:

  • From the Windows Start Menu, select Control Panel
  • From the Classic View, double click Windows Update
  • From the left pane, select Change Settings
  • Select Download updates but let me choose whether to install them
  • Untick Include recommended updates when downloading, installing, or notifying me about updates
  • Click OK

 

Uninstalling Windows Update component (KB942615)

Windows XP users:

  • From the Windows Start menu, select Control Panel
  • Double click Add or Remove Programs
  • Tick the box - Show Updates
  • From the list, locate and select Security Update for Windows Internet Explorer 7 (KB942615)
  • Click Remove
  • Software Update Removal Wizard window will appear. Click Next
  • A message will appear - If KB942615 is removed, these programs might not run properly. Do you want to continue? Select Yes
  • Once the wizard has completed. Click Finish

For Windows Vista Users:

  • From the Windows Start Menu search bar, type Windows Update
  • Click Windows Update from the Programs list
  • From the left pane, click on View update history
  • To remove the update, click Installed updates
  • From the name column, locate and double click Security Update for Microsoft Windows(KB942615) from the name list
  • A window will appear confirming if you would like to delete the update. Click Yes

For more information, refer to the links provided:
- https://support.microsoft.com/kb/942818
- https://support.microsoft.com/kb/944533
 
Note: Automatic (recommended) - If this setting is selected, you will need to uninstall the update component each time you access the help menu.

 

 


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