Your gateway session has expired error when logging onto QuickBooks Hosted Premium account

Legacy KB ID: 4557

Question

Why can’t I log onto QuickBooks Hosted Premium account?  I get the following error messages:

·         Your access gateway session has expired.  Please log on again.

·         Citrix Receiver could not establish a connection with remote host.  Please contact your network Administrator.

Answer

You may experience this issue when logging onto a QuickBooks Hosted Premium account. 

Your Citrix Receiver has lost its link to the QuickBooks Hosted server.    You will need to recreate this link.

 

Workaround

Reconfigure your Citrix Receiver for QuickBooks Hosted.

On iPad:

1. Tap once on your Citrix Receiver icon (you will see your QuickBooks Hosted icon and other applications using Citrix Receiver);

2. Tap the Settings tab

3. Under Application Settings, press Accounts > Reckononline Virtual Apps;

4. Tap on Delete Account > select Delete in the Warning box;

5. You will now see the Citrix Receiver Welcome screen. tap on Add Account;

6. In New Account, Address box, type in: open.reckononline.com.au then tap on Go (or press Next);

7. On the Verified screen, enter your username (eg: 1234567-1), password (eg: P@$sw0rD) and domain (qbi) and tap Go (or press Save);

8. Back on the Citrix Receiver screen tap on the Apps tab;

9. The Reckononline Virtual App screen will open showing you the QuickBooks options available to you (between April and July you will see 2 icons, one for the current version and one for the newly released version)

10. Tap on the QuickBooks you want to open. To save this connection as a favourite, tap the star icon next to the QuickBooks listing.

11. After the first use, or after making it a favourite, a QuickBooks icon will appear on the Citrix Receiver screen.

 

The steps are similar for other mobile devices.

 

How did we do?

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)