Cannot print in colour from Reckon Accounts Hosted

Legacy KB ID: 5067

Question

Why doesn’t my print job from Reckon Accounts Hosted print in colour when I change the printing options to print in colour when printing my report?

Answer

Set the colour printing preference on your printer before selecting the colour option in Reckon Accounts Hosted.

 

The Issue

The Citrix environment cannot convert the colour preference signal from Reckon Accounts Hosted to your printer. 

Where your printer has the colour preference set to Black & White, changing to colour in the printing preferences within Reckon Accounts Hosted is not transmitted to your printer, so your colour preference does not change.

 

Workaround

 Check your printer’s manual for changing preferences.

Generally, select Devices & Printers > right-click your printer > Printing Preferences > Output colour

  

If you still have problems you may find your answer on the Reckon Community at:  https://community.reckon.com/reckon

 

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