Cannot save Empdupe file: error occurred on the destination disk

Legacy KB ID: 3767

Question

Why do I get the error:  “An Error occurred on teh destination disk.  Please try another destination” when saving my Empdupe file from Payroll Premier?

Answer

You will encounter this problem when saving your Empdupe file to the C-drive of a Vista PC.

 

Solution

Save the file to another location.

1.    When you create the Empdupe file you will be presented with the Create Empdupe file for the ATO screen. 

2.    Under the Empdupe Details tab, the 4th box is entitled Destination.  It is currently set at C:\;

3.    Overwrite this entry wth a valid location, such as C:\users\<logged in user>\Desktop\Empdupe and click OK to save the file to your desktop;

4.    The progress bar will extend to the right but when complete you will not get the usual completion message:  “Empdupe file created”;

5.    Find the empdupe file on your desktop to confirm it has been created. 

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