Payroll Premier: 'Remember the last company opened' feature does not work in the Recovery Wizard

Legacy KB ID: 3636

Question

Why doesn’t the “I would like Payroll Premier to remember the last company opened” function work in the Payroll Premier Recovery Wizard? I get the error:

Reset Data Path: Invalid or change path setting can be because of not being able to enter Payroll Premier.  If you answer “Yes” and you have a network setup, you may have to setup the network data path in Payroll Premier again.  Would you like to reset the data path?

When I click Yes nothing happens. 

Answer

This is a problem that may be experienced on the multi-user version of Payroll Premier. To fix this, you must do the following:

  1. In Windows Explorer, go to the network directory that contains the Payroll Premier company file; 
  2. Find the file qcompany.tps and delete it.
  3. Launch Payroll Premier; you will be prompted to select a file to open. 

How did we do?

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