Mouse disappears at random times from Payroll Premier and performance is slow

Legacy KB ID: 4957

Question

Why does my mouse disappear from the Payroll Premier screen at random times and general perfomance is very slow?

 

Answer

You will experience this behaviour if you have particular Toolbars applied to your Internet Explorer. 

We are aware that users with the following Toolbars have experienced this issue:

·         Ask

·         Google

·         Productivity

·         Utility Chest

·         MapsGallery

·         Myfuncard

This is not an exhaustive list and any Toolbar may interfere with the on-screen display and behaviour of Payroll Premier.

 

Workaround

Uninstall the toolbar:

1.    Control panel > Programs and Features

2.    Right-click the Toolbar entry and select uninstall.

 

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