Why don't the pays reflect the classification extra pay rates in the award?

Legacy KB ID: 2392

Question

I have an employee set up as “Normal” and on an award. In the award I tick the Advanced tick box. In the Classification Extra pay rates table I have set up Normal Hours and an amount etc. I click Change when prompted to update the employee’s details. The employee’s details show the new pay rate details. When I do a pay run the old pay details appear however. (I made sure there is no existing pay run). Why is this?

Answer

To avoid this problem, go to the Pay Rates tab in the employee details, untick the “Use award pay rates” box.  The pay will then process OK. Any changes to the award will still affect the employee. 

How did we do?

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)