C=44 error during the upgrade process of my QuickBooks file.

Legacy KB ID: 2161

Question

Why do I get the error C=44 when i upgrade my QuickBooks Product?

Answer

Before we start working through the steps to fix the data file corruption those results in C=44 error when upgrading the QuickBooks file to the current version we need to agree on some phrases:

** Current version = is the version of QuickBooks which produced the C=44 error during the upgrade process

** Previous version = the last version you used before upgrading that showed your data file as error free.

** Step Update Version = the intermediate QuickBooks version required to upgrade your data file to the current version of QuickBooks.

** Current QuickBooks installation folder = the folder that your most current version's files are located.

** UPGRADE process = The process where a file is upgraded from an older version to a more recent version of QuickBooks. Please refer to the upgrade notes found at https://www.quicken.com.au/Support/UpgradeNotes/default.aspx.

After reading the Important Information for Installers booklet provided with your current version, you would by now know what 'Step Update Version' you would need installed, in most cases it is 7.4 or 7.5 trial and 2002.

Any version of QuickBooks you need installed have to be installed on a different installation folder on your hard disk.

Steps you need to remedy the corruption in the data file:
Need to add notes about viewing file extensions in windows here
Also add info about how to find where QuickBooks is installed.
1- In the Current version installation folder locate the file called 'QBWIN.LOG'

   - Delete this file. *this will not affect your installation.

2- Perform the upgrade process on the company file as per the important information for installers      booklet. Also found, https://www.quicken.com.au/Support/UpgradeNotes/default.aspx
  
- Once the error message appears click OK to remove it from the screen.
   - Locate the file called QBWIN.LOG in the 'Current QuickBooks installation folder'.
   - Open this file in NOTEPAD or WORDPAD or other Text Editing program. If you double click this qbwin.log and you get a dialogue box stating 'Windows cannot open this file' choose 'Select the program from a list' option and click 'OK' then select 'Notepad' from the list and click 'OK'
   - This will list the processes that occur during the upgrade process behind the scenes during your upgrade.
   - Go to the bottom of the document and scroll up slowly to find the first line that mentions a date which corresponds with the date you attempted your upgrade and received the C=44 Error 
   .
- In most cases information such as DATE, AMOUNT, NAME, ACCOUNT are present for each transaction


3- Now restore the backup you made during the upgrade process just before the C=44 error occurred in effect you are returning back to where you began before you started upgrading.
 
- Using the information found in the file which opened in notepad , locate the transaction by using the Advanced Find feature of QuickBooks.. An explanation of what is included in each error message which can cause a C=44 error can be found below.:

Verifying data, file name: <Your file name and location>
Fri Jul 05 15:48:42 2002 This will be the time of your most recent verify
Look for something similar to the example below, it is a single damaged transaction


Error: Verify Target: Transaction out of balance. Account = Spare Inventory. Date = 12/10/1999
Type: general journal txn#: 00001 date: 10/12/1999 doc#: 1 Distrib accnt:
Inventory Asset $: 240.00 item: 4x2 Box


Note - Warnings will mean that the verify shows the "The data has lost integrity" error message. They
aren't damage in the data file, just transactions that have been entered incorrectly. They can be repaired
the same way or ignored if you like. Ignoring then means the data file will never verify as OK


The highlighted items are what you need to look for
The Type is the type of transaction, invoice, bill etc…
The Date is the date of the transaction. It can be in American or Australian date format or both.
The Distrib accnt is a account used in the transaction.
The doc# is the document number of the transaction(if you have this)
The item is a item used on the invoice
   or Advanced find feature of QuickBooks under Edit next to the file menu at the top of the screen.
 - Select the appropriate FILTER option on the left hand side and input the search
  parameters. The list of filters that should be used and the corresponding error code can be found below.


Date - Date
TXN# - Transaction Number
Distrib Account - Account
Type - Transaction type


4- Once the transaction is found:


- Make note of the details regarding the transaction to be able to re-enter the transaction correctly once the upgrade process is completed successfully.
 
5- Go to the File drop down menu, highlight 'Utilities' and select Rebuild from the new menu, which appears. When asked to make a backup make sure that you give the backup a DISTINCTIVE name from the original backup


6- Perform the 'UPGRADE process' on the newly made backup. By following the upgrade notes again, remember to do any 'step update' if needed such as 2002 if coming from version 7.4 etc


7- If the upgrade process still fails:
   
    - You need to repeat step 2 through to 6
 
 This Article Applies to QuickBooks 2002, 2003, 2004 and 2005-06 products

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