Cannot print letters in QuickBooks Hosted Error code -31

Legacy KB ID: 3574

Question

When I try to print a letter from QuickBooks Hosted by Reckon Online, QuickBooks tries to print to the QuickBooks PDF converter and not to my default printer on my local PC. 

 

Answer

This issue is being investigated by our Development Team.

 

Workaround

When the Letter appears on the screen, click Cntrl+P on your keyboard;

Select a printer and click OK

Close the letter by clicking on the X in the top right had corner;

Click Cancel on the Letters and Envelopes screen.

 

How did we do?

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